Short-Term Rental Concerns & Complaints – Developing an Effective System

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Functional Complaints for a Functional System!

Before changes to the current definition of primary residence are put into place, why not focus on creating a system to service concerns and complaints effectively? The current system is broken.

When a neighbor calls 311 to file a complaint, it’s logged but isn’t communicated to the license holder, host or property manager. Imagine a world where a host recieves a text notification and email when a complaint is filed against their property. The host could immediately address the issue and make adjustments to the house rules/quiet hours, etc. If the issue is noise levels, they could install a decibel reader system like NoiseAware or Minut to send a notification when noise levels surpass the set threshold. This technology should be mandatory.

Complaints in 2019 equated to less than .01 percent of total reservations that took place in Denver.

 

The complaint system could be streamlined for the benefit of all parties:

  • Formal Complaint System (with direct notification to host/property manager)
  • 3 strike policy (loss of license for 6 months)
  • Noise Monitoring Device – mandatory
  • Require upgraded, larger trash bins
  • Designated Parking

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