PROPERTY BACKGROUND
The Nelsons own a vacation property in Breckenridge, Colorado, and occasionally use it for family ski trips. When the family was not using the property, they rented it on VRBO. During one of their first few winter reservations, the furnace failed. The Nelsons lived in Chicago at the time, and therefore missed multiple late-night phone calls from the guest. It was difficult for them to schedule and oversee the repair, resulting in unhappy guests and lost revenue due to the refund they issued to the guests, who ended up staying in a hotel. Even after the repair, the Nelsons usually only had between 5-10 bookings a month, which they had to coordinate with a substantial time difference and while working full-time.
The Nelsons quickly realized how much work and time are required to operate a successful vacation rental—especially remotely. Luckily, a family friend recommended Effortless Rental Group.
