ERG Owner FAQ

Answers to frequently asked questions...

What owner tools do I have access to on the Owner Dashboard?

Every ERG client has access to a full range of tools through our dedicated Owner Dashboard.

Dashboard Features:

- Overview - Detailed analytics and metrics for revenue and reservations
- Listing - Property details, contact info, photos, rates/fees/taxes
- Calendar - Daily, seasonal & weekend rates + basic guest reservation details (per platform)
- Reservations - Confirmations, cancellations, pending inquiries, payouts, taxes & fees
- Owner Blocks - Owners have the ability to manually add blocks to their calendars in the event they want to use the property, have scheduled maintenance, or need to make requested rate changes.
- Reporting (BETA) - Reservations and average revenue, price per night, & occupancy
- Platforms - Airbnb & VRBO visibility

How do I add an Owner Block to my calendar?

Owner Blocks are a great way for ERG clients to manually block their calendars. This is useful for owner stays or if the property needs to be blocked for maintenance.

Please see video below for how to add an Owner Block. Requests will be forwarded to ERG Client Relations for confirmation.

CLICK HERE TO VIEW HOW-TO VIDEO

PLEASE NOTE: Owner stays are subject to current availability and cleaning fees upon departure.

How do I get my current Airbnb listing on every platform (VRBO/Homeaway/Expedia/Booking.com)?

ERG has established relationships with the biggest platforms in the STR rental industry: Airbnb, VRBO/Homeaway, Booking.com and Expedia.

VRBO - If you currently have an active Airbnb listing managed by ERG, the development team expects all clients to have a VRBO account built by end of September 2018. [updated: 9/9/18]

Booking.com / Expedia.com - A portion of the ERG client inventory is in BETA testing for Expedia and Booking.com. Once testing and integration are complete, ERG will be migrating over the rest of the client inventory. The expectation is that all clients will be in the system by end of October 2018. [updated: 9/9/18]

ALREADY ON EXPEDIA OR BOOKING.COM? Contact dev@effortlessrentalgroup.com and ERG can place your listing in a queue for testing.

How is my listing's reservation data represented in the Owner Dashboard reporting?

ERG is working to improve upon the Revenue Management section (aka. reporting) of the dashboard, which currently includes a simple CSV export for total revenue, price per night, and average occupancy rate.

PLEASE NOTE: This is in BETA testing and reporting/numbers will only reflect data our dashboard API is able to pull in from platforms. This can vary depending on the verification state of the platform account and how it was initially setup.

Aside from the Revenue Management tab, is there anywhere else I can view & export payout details for reservations?

ERG is working to improve upon the Reservations section of the dashboard, specifically the 'export' feature, which currently includes a CSV export file with platform + guest information, total payout sums, and taxes and fees.

PLEASE NOTE: ERG plans to have the export file from the Reservations tab reflect total payout amounts (down to the cent) in October 2018. [updated: 9/9/18]

How does ERG manage rates on my listing?

ERG has a large toolbox it uses to set rates across different listings, platforms, and markets.

ERG uses industry data, custom algorithms, multiple 3rd party integrations and forecasting models to set pricing. Additionally, ERG has a dedicated Revenue Management team and believes that the human element and data work side-by-side to boost revenue for owners.

Can I set & change rates on my calendar?

ERG has developed automated pricing tools and processes to maximize ROI. In an effort to generate the most money for clients, ERG manages all rates, across all listings & platforms.

Why can't I see guest messaging on the Owner Dashboard?

ERG manages all guest communication on behalf of clients. It's our bread & butter. Currently, ERG has an A+ superhost rating for guest responses, cleanliness, and overall satisfaction.

I've never hosted before. How long does the onboarding process take once I sign with ERG?

Lead time—3 weeks on average.

Never hosted before? No problem! ERG ensures you have a listing built to maximize revenue. ERG will curate a listing for you, first on Airbnb. Once approved by ERG and client, a full integration with our channel management services takes place and we'll propagate your listing to all requested channels (rates, availabilities, properties descriptions, photography, etc).

Onboarding time is subject to client's completion of the Property Information Form, walk-through checklist (performed by ERG), size of the property and essential supplies needed, current STR license status, and custom requests such as interior design, amenity upgrades, and maintenance.

I have an Airbnb account. How long does the onboarding process take once I sign with ERG?

Lead time—2 weeks on average.

If you already have an Airbnb, great! We have direct API access and channel management systems that can get your account connected within minutes!

ERG will swap out credentials on your Airbnb account and merge with our master ERG Airbnb. Your listing ID will be retained. Rates, availabilities, and listing content will be altered based upon ERG's pricing tools and processes.

After ERG makes the initial connection with your Airbnb listing, we'll use our channel management tools to export your listings out to other requested platform channels.

Onboarding time is subject to client's completion of the Property Information Form, walk-through checklist (performed by ERG), size of the property and essential supplies needed, current STR license status, accommodating pre-existing reservations, and custom requests such as interior design, amenity upgrades, and maintenance.

I have an Airbnb & VRBO account. How long does the onboarding process take once I sign with ERG?

If you already have an Airbnb & VRBO, stellar! This is a win-win and provides the fastest turn-around time—2 weeks on average.

ERG will simply swap out credentials for your Airbnb account and merge with our master ERG Airbnb. Your listing ID will be retained. Rates, availabilities, and listing content will be altered based upon ERG's pricing tools and processes.

For existing VRBO accounts, ERG will make a 'copy' of your listing, give it a new listing ID, and merge with our master ERG VRBO account. Your reviews and listing content will be retained. Rates, availabilities, and listing content will be altered based upon ERG's pricing tools and processes.

Onboarding time is subject to client's completion of the Property Information Form, walk-through checklist (performed by ERG), size of the property and essential supplies needed, current STR license status, accommodating pre-existing reservations, and custom requests such as interior design, amenity upgrades, and maintenance.

What do I do if I need help with Hostaway?

Please reach out to Client Relations Manager, Lauren Ferrier at lauren@effortlessrentalgroup.com with any questions!

ERG CASE STUDY:
BRECKENRIDGE PROPERTY EARNS OVER
$100,000 IN 4 MONTHS.