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Effortless Rental Group News Hosting Tips

MHH: Best Practice Tips for Hosts – April 2020

How to make the most of the downtime…

It’s easy to want to wait for the dust to settle before doing anything, but who knows how long it will take for that to happen. Why not take advantage of this downtime and knock some things off that to-do list, such as:

  1. Deep cleaning
  2. Decor upgrades
  3. Maintenance projects and repairs
  4. Yard work and spring cleanings
  5. Safety inspections
  6. Give your listing(s) a refresh

What are you doing to keep busy?  Feel free to send us a message at milehighhosts@gmail.com

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Mile High Hosts & COVID Resources

The Mile High Host community is made up of a wide variety of individuals, from a host renting a room in their house to Realtors wanting to keep up on the latest short-term rental regulations and property managers managing numerous properties throughout the city.  We want to provide resources to help you navigate these rapidly changing times.

Coronavirus Survival Kit for STR Hosts: 

Industry experts, Jasper Ribbers and Eric Moeller have put together a tool kit for individuals hosts.  They gathered tips, tricks, tools and resources to save you time and help your STR business survive.

The kit is designed to help you:

  • Survive and thrive through this crisis
  • Maintain occupancy
  • Stay in business
  • Prepare for the opportunities that will come

This kit is only $7 to download and jam-packed with helpful information and resources.

VRMA COVID-19 Resources:

While VRMA is an organization geared toward the professional short-term rental property manager, they have compiled helpful information and resources to navigate the uncertain time ahead.

Click here to view the massive list of resources they’ve compiled.

Support Local:

When all else fails and you need to blow off some steam, keep in mind that you can support your local restaurants and order cocktails to go.  Westword put together a piece highlighting which restaurants are serving craft cocktails to go. One trend that has emerged from this pandemic is the proliferation of virtual happy hours — we truly are a species that thrives off of human connection.  Cheers!

Here are a handful of additional articles and local resources:

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Colorado Local News Construction & Development Effortless Rental Group News Hosting Tips Rules & Regulations STR Industry News

New STR Ordinance Language Update

Before the COVID-19 consumed our thoughts and inboxes, our community had a mission to ensure the newly proposed short-term rental ordinance language did not negatively impact the hosting community.  Many of you wrote or had face-to-face meetings with your city councilmembers and some spoke publicly at the Biz Committee meeting on March 11th.  Many expressed their concerns with the new language, specifically about “fixed habitation” and the potential of license denial based on the number of days that the short-term rental has been, or will be, rented within the calendar year.

During the Biz meeting on the 11th, Excise and Licenses (EXL) presented the new language to a sub-committee of city councilmembers and fielded many questions.  What came as a pleasant surprise to many of us attending the meeting, was what EXL confirmed with members of city council. Ashley Kilroy, the Director of EXL, said that they would not be denying a license based on lifestyle or frequency of travel — this is something we have seen as the reason for license denial or investigation in the past.  While it looks likely that this ordinance language will pass, we are optimistic that our community has made its voice heard, bringing to the attention of the City Council and the Director that we are gravely concerned about how this language will potentially shut down good hosts.

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Effortless Rental Group News Hosting Tips Rules & Regulations

Denver STRAC Meetings – Make Your Voice Heard!

Photo by Miguel Henriques on Unsplash

3 Ways to Make Your Voice Heard and show how short-term rentals help support our families, jobs, local neighborhood businesses, and the City’s growth.

#1) Attend and speak at the next STRAC meeting:  
There are opportunities for public comment at these meetings and it is important for your voice to be heard.

Upcoming STRAC (Short-Term Rental Advisory Committee) Meetings:

  • Tuesday, April 14
  • Tuesday, June 9
  • Tuesday, August 11
  • Tuesday, October 13
  • Tuesday, December 8

#2) Speak at City Council Meetings:
Denver City Council meetings take place twice a month on the first and third Monday.  Each speaker gets 3 minutes to speak.  All details can be found here.  If you are interested in learning more and getting involved please email milehighhosts@gmail.com.

#3) Schedule Coffee with your City Council Member:
Email milehighhosts@gmail.com and we will help you schedule a 1:1 appointment with your city council member.  They are happy to meet with you as this is part of their responsibility as representatives of us all.

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Hosting Tips

Best Practice Tips for Hosts: Talk To Your Neighbors

Photo by Christian Stahl on Unsplash

Tell your neighbors you’re operating a short-term rental at your property while away and give them a number to call if any problems or concerns arise. 311 is not currently routing calls to hosts so this helps until a better solution can be put into practice.

Airbnb provides the below guide. Click the image to enlarge the copy.

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Effortless Rental Group News Hosting Tips

Local Business Spotlight: Joyful Soul

Photo by JESHOOTS.COM on Unsplash

A Story of Economic Success

Joyful Soul

www.joyfulsoulcleaning.com
Owner: Kayla Darling
Year opened: 2017
Number of employees: 12

Denver is home to some incredible vendors who work hard to ensure that home-sharing can be an excellent experience for hosts, guests and the community at large. One of the key players in your home-sharing success is the cleaning company you choose to hire. Joyful Soul Cleaning mainly employs single mothers.  Their team is skillfully trained to pay attention to the unique details of your property, send you important reports as well as make your home beautifully guest-ready. Joyful Soul Cleaning’s hard work is reflected in the 5-star reviews they consistently help to generate for their customers’ listings.

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Effortless Rental Group News Events Hosting Tips Rules & Regulations

Airbnb Bans House Parties

Photo by The Creative Exchange on Unsplash

A Step in the Right Direction

Since conception in 2008, Airbnb properties have taken on many shapes and sizes, from renting an air mattress on a living room floor to full homes that can sleep large groups. More recently the talk of the town has been ‘party houses’, which have unfortunately been the scene of open-invite parties and gun violence.

In response to these recent events, including deadly shootings in other cities, Airbnb announced at the end of last year that they would be banning party houses including parties in condos and apartments. Airbnb has created a Neighborhood Support site with contact info to report parties or disturbances: https://www.airbnb.com/neighbors. Additionally, Airbnb says it’s opening a dedicated hotline for mayors and city officials. We are eager to see these steps taken in order to protect not only our guests and hosting community, but our city at large.

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Hosting Tips Rules & Regulations

Short-Term Rental Concerns & Complaints – Developing an Effective System

Photo by rawpixel.com from PxHere

Functional Complaints for a Functional System!

Before changes to the current definition of primary residence are put into place, why not focus on creating a system to service concerns and complaints effectively? The current system is broken.

When a neighbor calls 311 to file a complaint, it’s logged but isn’t communicated to the license holder, host or property manager. Imagine a world where a host recieves a text notification and email when a complaint is filed against their property. The host could immediately address the issue and make adjustments to the house rules/quiet hours, etc. If the issue is noise levels, they could install a decibel reader system like NoiseAware or Minut to send a notification when noise levels surpass the set threshold. This technology should be mandatory.

Complaints in 2019 equated to less than .01 percent of total reservations that took place in Denver.

 

The complaint system could be streamlined for the benefit of all parties:

  • Formal Complaint System (with direct notification to host/property manager)
  • 3 strike policy (loss of license for 6 months)
  • Noise Monitoring Device – mandatory
  • Require upgraded, larger trash bins
  • Designated Parking
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Hosting Tips

Lend an E.A.R. – Best Practices Tips for Hosts

The best way to get ahead of a problem is to address it head-on.  At the Good Neighbor Summit, David Pardo introduced the “Lend an EAR” approach to having difficult conversations with our neighbors when using our homes as a short-term rental.

  • E – Engage your neighbors in person or by mail letting them know what you’re doing and build confidence that you will be a responsible host.
  • A – Address common concerns such as trash, noise and parking.  Explain to them you are aware of these potential problems and you’re already prepared so they do not become an issue down the road — ask them to let you know if any concerns arise down the road
  • R – Resolve Issues – Find Solutions is a free resource for Denver citizens if they are unable to resolve concerns on their own, in a safe and productive environment
If you’d like to learn more about this free resource visit: FindSolutions.org
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Effortless Co-Hosts Denver’s Good Neighbor Summit