Airbnb’s Brian Chesky – “We want to fix this.”

Image: Yahoo Finance

On the afternoon of March 30th, the CEO of Airbnb, Brian Chesky, conducted a live stream for the hosting community.  Here is a summary of what Brian said:

  • Travel is at an all-time low
  • Recognition and apology that Airbnb has drifted from the host-focus it was created on
  • COVID-19 cancellation policy was set for the sake of public health. He apologizes for not consulting hosts (violation of partnership)

Actions going forward:

  • Extenuating circumstance policy – established a $250 million fund to pay hosts 25% of canceled booking. Retroactive to March 14. Cancellations before March 14 will be based on host cancellation policy
  • Establishment of $5000 grants for Superhosts and Experience Leaders up to a total of $10 million coming early April
  • Previous guests will be able to send messages and donations directly to hosts. Expected effective date: early April
  • For USA hosts only: COVID-19 stimulus bill allows Airbnb hosts to be eligible for SBA loans and grants, as well as unemployment benefits

You can view the message and read the details here.

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